RESIDENTIAL CLIENTS (scroll down for commercial client terms of service)
As the client, you are responsible for maintaining safe and unobstructed access into and out of the yard. If we are unable to clean due to inability to safely access your yard, you will be charged for that cleanup.
It is your responsibility to maintain a yard that is free of clutter, hazards, very overgrown grass or other obstructions that may prevent Clean Paws and its technicians from safely performing their duty in an effective manner. Clean Paws is not responsible for missed appointments if such conditions exist.
We require immediate notification of any changes in the number of pets in the household. If Clean Paws Technicians becomes aware of more resident dogs than are disclosed in the subscription plan, we will upgrade your subscription level. Shared backyards with multiple households (duplexes, apartments, condos, etc.) that have dogs must disclose the total number of animals using the backyard. If we find that more pets are using the backyard than are disclosed in the subscription, we reserve the right to increase your subscription price immediately and/or cease service if necessary.
It is the clients responsibility to keep pets inside during service. Aggressive, reactive, or territorial dogs should always be kept separated from Clean Paws Staff. In the event that a dog marked as dangerous enters the yard while a technician is on the premises, we reserve the right to cancel the appointment and charge you for the visit. If it happens repeatedly, we reserve the right to cancel service.
In the event of a dog attack, we will cancel service immediately and may seek reimbursement for medical costs.
Listed pricing covers areas being scooped up to .25 acres (this doesn't include your house, driveway, or parts of the yard the dog doesn't access). If the area we are servicing is .26-.49 acres, we will charge an additional 25% on top of base pricing. If the area we are scooping is .5-.75 acres, we will charge an 50% on top of base pricing. We use Google Maps' measuring tool to determine the square footage of your yard.
Inclement weather may make it hazardous or impossible to make a scheduled cleanup. In this event, we will be responsible for servicing your yard as soon as possible.
We will try to accommodate your preferred service day of the week, but reserve the right to move your service day based on route/driver availability.
If for any reason your pet(s) will not be using the yard for a certain period (i.e. vacation, illness, etc.) and you do not wish to be charged for an unnecessary visit(s), please let us know in advance to pause the service.
We assume no liabilities for damages to yards, gates, pets or other properties.
Water Source & Irrigation System Disclaimer
By choosing to add-on the yard deodorizer/sanitizer service, you authorizes Clean Paws Poop Scooping and its technicians to use your outdoor water faucet(s), hoses, or irrigation connections as needed to perform the service. Clean Paws is not responsible for any damage to faucets, spigots, hoses, irrigation systems, or related plumbing components that may occur during the normal course of accessing and using the Customer’s water source. It is the Customer’s responsibility to ensure that their water fixtures and connections are in good working order and suitable for use prior to service.
Fees and Promotions are subject to change at any time. In this rare circumstance, you will be notified at least two (2) weeks prior to any changes.
Either party may terminate service (in writing) at any time. Unpaid balances are due within 15 days.
By initiating service, both parties agree to the above terms and responsibilities.
COMMERCIAL CLIENTS
Common Area Cleaning
Does not include: Micro debris (Cigarettes, needles, glass, etc), large items (bigger than scoop buckets), or hazmat materials.
We will not be able to clean pet waste that is covered by leaves, yard debris, or encased in ice.
Station Service
We will need key copies to pet waste stations or access codes to obtain keys before servicing.
If station installation is delayed due to weather or supply chain issues, our team will clean around where the station is to be installed at the same cost until they arrive.
The number of stations being serviced must be specified in the service agreement. Additional waste stations may be added after adequate notice and approval.
Notices:
Either party may cancel recurring service with 45 days written notice.
Clean Paws Poop Scooping will provide 60 days written notice for any future price increases.
Billing:
Charges are accrued based on the number weekly visits within a given billing period.
Clients have the option to prepay monthly invoices at the beginning of the service period at a 5% discount or to post pay after services are rendered.
Post-paid monthly invoices will be sent on the 1st of each month prior to services being completed. (Net 15)
Services completed during the first partial month will be added to the first monthly invoice.
Invoices that are more than 30 days past due may be subject to late fees.
Emergency Service:
Clean Paws Poop Scooping may be able to provide extra service frequencies in the event of station vandalism, overflowing trash cans, or excess pet waste.
If an additional visit is required, we will add the service charge on the next invoice.
Agreement Term:
This agreement will continue to renew on a monthly basis until canceled in writing by either party.
By initiating service, both parties agree to the above terms and responsibilities.
