Frequently Asked Questions
No, you don’t. When you set up your client profile, we’ll ask you how we can access your yard so we can scoop and go without any inconvenience to you. We’ll send you a text when we’re on our way, as well as a photo of your closed/locked fence before we leave.
We provide biweekly, weekly, twice monthly and one-time scoop services.
Yes! When we contact you to confirm initiation of service, we’ll ask for your preferred service days. Please keep in mind that efficient routing helps us keep prices low, so we service certain areas on certain days. We will try our best to accommodate your preferred date of service, but scheduled service dates are subject to adjustment based on routing availability.
Scooping dog poop helps remove dangerous pathogens that affect humans and animals alike. To eliminate cross-contamination between yards, technicians disinfect shows and equipment after every visit. Our WYSIWASH sanitizing system has been thoroughly tested by multiple universities that show it’s safe for humans, animals, grass and plants while eliminating many dangerous pathogens including Parvovirus, MRSA and Avian Influenza. It’s effective and safe to use on a variety of surfaces including Astroturf/artificial turf, wood fencing and decks, rocks/hardscape, concrete and pavers, pool decks, patios, kennels, crates and non-porous dog toys/animal equipment. Dogs should be kept off recently sprayed surfaces until they dry, which typically takes around 30 minutes depending on weather conditions.
After each visit, we sanitize our shoes, rake, scoop and any other tools used during the process of scooping your yard with a kennel-grade disinfectant that has been shown to destroy all virus families that affect humans and animals.
Any dog owner that wants to enjoy their yard without worrying about those pesky piles!
Certain people might find extra benefits to our scooping services:
– People with mobility issues that make it difficult to walk long distances, bend or move around in uneven terrain.
– Dog owners who are pregnant and want to keep their environment clean and smelling fresh.
– Caretakers of children and special needs individuals. The majority of the cases of human infections of certain parasites including raccoon roundworm infect people who are more likely to put dirt or animal waste in their mouth by mistake.
We love dogs and would absolutely love to meet them before or after we scoop your yard. We ask that you keep your dog inside while we scoop for several reasons:
– To ensure they don’t run off while they’re in the yard with us
– Dogs should be kept off surfaces that have been sprayed with WYSIWASH until the surfaces are dry, typically within 30 minutes of treatment, so they must be inside when we apply the solution for their safety
– Keeping your dogs inside allows us to efficiently deliver a thorough service, ensuring you get your money’s worth and helping us keep prices low and competitive.
If your dog is aggressive, reactive or territorial, you must keep them separated from our team while we’re on the property. Failure to do so may result in termination of service. The safety of our team members, as well as your pets and family, are our #1 priority.
As native Floridians, we’re not afraid of a little rain. However, we have to keep our team safe on the job, so if hazardous conditions like lightning and heavy rainfall make us unable to perform our service, we will revisit your property the following day when possible. In certain situations where weather or scheduling impact our ability to revisit you the following day, we may have to complete your service on the next scheduled visit.
Payments are made through the client portal where you can pause, cancel or change your subscription. Payments are billed the day after the beginning of your service period. Monthly plans will be charged on a monthly basis from the date of the first charge, while prepaid Scooper Subscription plans will be charged on a quarterly, biannual or annual basis.
No contracts, transparent pricing. You pay month-to-month and cancel on your own at any time in our client portal. No cancellation fees. One-time clean ups are a one-time charge.
Scooper Subscriptions are prepaid at the beginning of the allotted subscription period and no refunds are available.
We’re happy to provide our services for a variety of commercial properties, from vet’s offices to apartment complexes. Contact us directly for a consultation to see how we can best keep your business looking clean and smelling fresh.
Yes, we are. Clean Paws Poop Scooping holds a $1 million general liability policy. Autos are covered under commercial auto policies. Our commitment to quality extends to all parts of our business, including protection for our clients and their property.
Our prices are set based on the time it takes to scoop a typical suburban lot of average size in Jacksonville, which is 9,104 square feet, or just under .21 acres. Even though most people’s houses take up a large portion of the lot, we’re happy to scoop yards at our base price that are up to .25 acres. That’s just counting the area being scooped, not the house, driveway, or parts of the yard that the dog doesn’t access.
If the area we are scooping is .26-.49 acres, we will charge an additional 25% fee. Areas from .5-.75 acres will incur a 50% fee. Yards larger than .75 acres will require individual quotes that may vary based on the total area of coverage we will be scooping. Large yard fees are calculated based on the area we are scooping only. In large yards, WYSIWASH sprays may not cover the entire perimeter of the lot due to equipment limitations.
Large yard fees are required due to the extra time required to cover large amounts of ground. The typical lot in Jacksonville is 9,104 square feet (that includes the house!), and our base price covers areas up to 10,890 square feet – that means we’ll scoop a backyard that’s bigger than the average lot with no extra charges. Large yard fees help us offset the extra time required to provide a thorough, complete service for your property. If we are going to do it, we’re going to do it right.
New & Established Customers:
To get an instant quote, sign up for poop scooping service or log in to an existing account, click below: